Dynamex courier service

Frequently asked questions

What are the maximum weight and size limits for a parcel?

Weight and size restrictions vary depending on the service and destination. Does your shipment exceed our standard limits? View our guide on weight and size restrictions.

Are there any items I cannot send through Swift? What type of goods are prohibited?

Swift provides a business-to-business package delivery service for business mail, documents and parcels. Certain dangerous goods and hazardous materials can be shipped under appropriate conditions.. There are also items that are Prohibited and Restricted. For more information feel free to contact us.

Why do I need to provide the weight and dimensions of my parcel?

Exact weight and dimensions are necessary to ensure speed of delivery. If this information is not accurate, your parcel may be delayed in transit, the difference in cost will be requested and a possible additional service fee applied before the parcel's journey can continue. View our guide to calculating volumetric weight.

What documents are needed to accompany my shipment?

All Swift shipments must be accompanied by a consignment note and package labels. All shipments that travel outside the European Union must also be accompanied by a commercial invoice. Both documents can be generated automatically when you book online.

How do I prepare an international shipment?

Please refer to the Global compliance section for more details on how to handle customs and find out more about export control. You can also visit the Preparing your shipment section for tips about how to pack your goods in the most efficient way.

Your shipping guide

Understanding your shipping costs

Frequently asked questions